# Terms of Service — Mandala Computer > Terms of Service for Mandala Computer. Legal ## Terms of Service Last updated: October 12, 2026 These terms govern your use of the Mandala Computer service ("the Service"), operated by Mandala Computer LLC ("we", "us"). By creating an account or using the Service you agree to them. ### 1. The Service The Service provides cloud-hosted virtual computers you create, control, and operate through our dashboard and API, including automated control by software agents acting on your behalf. We may add, change, or remove features as the Service evolves. ### 2. Your account You are responsible for your account, for keeping its credentials and API keys secret, and for everything done with them — including actions taken by AI agents you connect to the Service. You must be at least 18 years old, provide a working email address, and be legally able to enter this agreement. ### 3. Acceptable use These rules cover everything on your account — files, software, and anything you or your agents publish from a computer. You agree not to use the Service, or allow an agent to use it, to create, host, distribute, or transmit: - phishing pages, brand impersonation (including passing a page off as ours), or anything else built to harvest another person's credentials or payment details; - malware, exploit kits, or command-and-control infrastructure; - child sexual abuse material; or - content that infringes another party's rights, including their intellectual property and privacy. You also agree not to use the Service to break the law, to access systems, accounts, or data without authorization, to mine cryptocurrency, or to circumvent the isolation, quotas, or metering of the Service. ### 4. Network conduct and the shared address Your computers reach the internet through an address shared with other customers. Conduct that gets that address blocklisted harms every customer on the Service, not just you. So you agree not to: - send bulk or unsolicited email, or run a mail server for that purpose; - scan ports or networks you do not own or have permission to test; - attempt credential stuffing, brute-force logins, or other unauthorized access; - take part in a denial-of-service attack, as source, amplifier, or coordinator; or - operate an open relay, open proxy, VPN exit node, or Tor exit node offered to third parties. That last one is the specific hazard: it makes our shared address the apparent source of a stranger's traffic, and it is the fastest way for one account to get every other account blocked. We may suspend a computer or an account immediately, and without notice, for conduct that has put the shared address on a blocklist or that plainly risks it. ### 5. Publishing services from a computer You may run network services on a computer and make them reachable from the internet, whether through a URL we provide or a tunnel you set up yourself. Anything you serve this way is your content, published by you, and it is subject to these terms exactly as everything else on your account is. **No service level.** Nothing published this way carries an uptime commitment. Computers may be suspended when idle and resumed when next used, so a published service may not be continuously reachable, and any URL we issue may change or be withdrawn. This is meant for previews, demonstrations, and agent work. It is not production hosting, and you should not put your own customers behind it. **Third-party tunnels.** Using one is fine, and it is your relationship with that provider — their terms apply to you alongside ours. We may require you to disable a tunnel that is serving content or carrying conduct that violates these terms. **Public URLs.** A URL we provide is served under a domain of ours, currently `mandala.dev`, but what it serves is yours, not ours. Do not choose a name, or publish content, that suggests a page is operated by, affiliated with, or endorsed by us, or by a company or person you are not authorized to represent. To protect visitors we may refuse a name, show visitors a notice before your content, ask search engines not to index it, and disable a URL under section 6, without notice where the content puts people at risk. ### 6. Enforcement and reporting Report abuse to [abuse@mandala.computer](mailto:abuse@mandala.computer). That mailbox is monitored, and we act on what arrives in it. Where we find a violation of these terms, we may — depending on severity, and with or without notice — disable an individual published URL, suspend or stop a computer, suspend an account and its API keys, or terminate an account under section 12. We may preserve and disclose information where the law requires it. We will normally tell you what we did and why, unless doing so would defeat the purpose or the law prevents it. ### 7. Billing Paid plans are billed monthly in advance through our payment processor, at the prices and limits shown on the [pricing page](https://mandala.computer/pricing) when you subscribe. You can change or cancel your plan at any time from the billing page; cancellation takes effect at the end of the paid period. Except where required by law, payments are non-refundable. Configuring a computer never to suspend reserves capacity for you whether or not you are using it. We may limit how many such computers an account can hold, or price them separately, on notice under section 13. **AI credits.** When available for your account, Mandala AI credits pay only for Mandala's built-in computer agent. They are not Anthropic credits, have no cash value, cannot be redeemed for cash or transferred, and are non-refundable except where required by law. Included monthly credits expire at the end of the billing period; purchased top-ups expire 12 months from purchase; any other grant expires on the date stated when granted. Unused credits do not extend their expiry. An account without a plan cannot receive or spend credits. Existing credits freeze until resubscription, with expiry still applying. If a top-up payment completes after your plan ends, we retain the purchase and issue its credits when you resubscribe, only if still within the original expiry. The [pricing page](https://mandala.computer/pricing) describes grants, top-ups and usage rates. A run's cost limit controls admission of further model calls; the final call may exceed it, and completed billable usage is charged in full. Usage beyond remaining credits creates debt that survives credit expiry. Future grants and top-ups pay that debt first, leaving less to spend. **AI features.** You and anyone using AI features through your account must comply with [Anthropic's Usage Policy](https://www.anthropic.com/legal/aup) and [Supported Regions Policy](https://www.anthropic.com/supported-countries), as well as these terms. AI outputs may be inaccurate, incomplete, misleading or out of date. Independently check them and use appropriate human review before relying on them, sharing them or allowing actions based on them. ### 8. Your content Everything you or your agents put on your computers — files, software, snapshots — remains yours. You grant us only the rights needed to store and run it in order to provide the Service. You are responsible for ensuring you have the rights to whatever you and your agents place on your machines, and for keeping copies of anything you cannot afford to lose. ### 9. Copyright complaints We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe something stored on or published through the Service infringes your copyright, send our designated agent a written notice that includes: - your physical or electronic signature, as the copyright owner or a person authorized to act for them; - identification of the copyrighted work you claim is infringed; - identification of the material you claim is infringing, with enough information for us to find it, such as its URL; - your name, address, telephone number, and email address; - a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law; and - a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act for them. **Designated agent.** Copyright Agent, Mandala Computer LLC, 5900 Balcones Drive STE 100, Austin, TX 78731, United States. Email: [abuse@mandala.computer](mailto:abuse@mandala.computer), with "DMCA" in the subject line. **Counter-notice.** If material of yours is removed in response to a notice and you believe that was a mistake or a misidentification, you may send our designated agent a counter-notice that includes your physical or electronic signature; identification of the material and where it appeared before it was removed; a statement under penalty of perjury that you believe in good faith it was removed as a result of mistake or misidentification; and your name, address, and telephone number, with a statement that you consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, any judicial district in which we may be found) and will accept service of process from the person who sent the notice or an agent of that person. We may restore the material 10 to 14 business days after we receive a valid counter-notice, unless the person who sent the notice tells us they have filed a court action. **Repeat infringers.** We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe copyright. A notice or counter-notice that knowingly misrepresents infringement can make the sender liable for damages under 17 U.S.C. § 512(f). ### 10. Service changes and availability We aim for the Service to be reliable, but it is provided "as is" and "as available", without warranties of any kind. We may perform maintenance, and machines may occasionally be migrated between hosts or restarted. ### 11. Limitation of liability To the maximum extent permitted by law, our total liability for any claims arising out of or relating to the Service is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect, incidental, special, or consequential damages, or for loss of data, profits, or business. ### 12. Termination You may close your account at any time. On closure or termination, your computers and snapshots are deleted after a reasonable wind-down period. We may terminate or suspend the Service for material breach of these terms. ### 13. Changes to these terms We may update these terms; if a change is material we will notify you by email or in the dashboard before it takes effect. Continued use after that constitutes acceptance. ### 14. Contact Questions about these terms: [hello@mandala.computer](mailto:hello@mandala.computer). Abuse reports: [abuse@mandala.computer](mailto:abuse@mandala.computer). Copyright notices: our designated agent, under section 9. --- © 2026 Mandala Computer LLC [Pricing](https://mandala.computer/pricing) · [Docs](https://app.mandala.computer/docs) · [Terms](https://mandala.computer/terms) · [Privacy](https://mandala.computer/privacy) · [Security](https://mandala.computer/security) · [Status](https://status.mandala.computer) · [hello@mandala.computer](mailto:hello@mandala.computer) [Mandala Computer on GitHub](https://github.com/mandalacomputer) [Mandala Computer on X](https://x.com/mandalacomputer) For agents: [llms.txt](https://mandala.computer/llms.txt) describes the product and links the full API reference; [sitemap.xml](https://mandala.computer/sitemap.xml) lists every page.